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Solstus Policies

1. Business Description

Solstus is an online store selling home accessories, bags and jewellery made exclusively by

Neko Design.

Neko Design is a team of award-winning young Mexicans who use eco-design to make products

that are exciting and interactive. With objects made from cut-outs of others, recycled materials

and clean processes, the team minimises waste, pollution and the use of virgin materials.

The range combines the best of minimalist design with fun elements of discovery that play tricks

on the mind.

This is the first time Neko Design's products will be available in the UK, and the entire range is

exclusive to Solstus.

2. Privacy Policy

Information Collection and Use

Solstus is the sole owner of the information collected on www.solstus.co.uk. Solstus collects

information from our users at several different points on our Web site. Other than for specific

purposes as agreed with the user such as fulfilling an on-line order the information that is

collected through this site is used for marketing or analysis purposes only.

We do not store your financial details.

Analysis

Information gathered through this web site will be held in a database at our offices and will be

used periodically to assess the success of the web site and the actions generated from the levels

of traffic generated.

When you request a page from the site's web server, the server automatically collects some

information about your system, including your IP address. Solstus collects the minimum

information necessary to ensure our service works.

Enquiry Form

We ask for information from the user on our enquiry form. Information gathered through this form

will be held in a database at our offices and be used periodically to assist in the various marketing

activities of Solstus. We do not currently provide or share your information with other third parties.

Order Form

We ask for information from the user on our order form. As goods are being ordered from our site

the user must give us their name, email and delivery address, along with the requested financial

information, such as the credit card number and associated details or credit account number to

enable us to process the order as requested. This information is used solely for

charging/invoicing and to dispatch the order. If we have difficulties processing or fulfilling an order

these details are used to contact the user.

Solstus, Broadway Studios, 28 Tooting High Street, London, SW17 0RG

Tel: 07910 273706 Email: Rowena@solstus.co.uk Website: www. solstus.co.uk

If you are using this site to order goods or services, certain information is automatically collected

so that an order can be tracked and delivery made to the right user. To aid this order process

'Cookies' may be stored on your computer by the browser. Although you can set your browser to

disable cookies, you might find some site features will not work.

We do not currently provide or share your information with other third parties.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal

information when required by law wherein we have a good-faith belief that such action is

necessary to comply with a current judicial proceeding, a court order or legal process served on

our Web site.

Business Transitions

In the event Solstus goes through a business transition, such as a merger, being acquired by

another company, or selling a portion of its assets, users' personal information will, in most

instances, be part of the assets transferred. If as a result of the business transition, the users'

personally identifiable information will be used in a manner different from that stated at the time of

collection they will be given choice consistent with our notification of changes section.

Links

This Web site may from time to time contain links to other sites. Please be aware that we, Solstus

are not responsible for the privacy practices of such other sites. This privacy statement applies

solely to information collected by this Web site.

Changes to this Statement

Solstus will occasionally update this Privacy Statement to reflect company and customer

feedback. Solstus encourages you to periodically review this Statement to be informed of how

Solstus is protecting your information.

Unsubscribing

We'll remove you from our database of site users and stop sending you information upon request.

Simply send us an email to unsubscribe at this email address: unsubscribe@solstus.co.uk.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Tel: +44 (0) 7910 273706

Email: info@solstus.co.uk

Solstus

Broadway Studios

28 Tooting High Street

London

SW17 0RG

Secure Transactions

All payments on this site are handled by the Paypal payment gateway which ensures that your

critically sensitive information such as credit card details cannot be read in the event someone

else intercepts it.

This technology uses the following features:

Solstus, Broadway Studios, 28 Tooting High Street, London, SW17 0RG

Tel: 07910 273706 Email: Rowena@solstus.co.uk Website: www. solstus.co.uk

1. Authentification - this assures your browser that your data is being sent to the correct computer

server, and that the server is secure.

2. Encryption - this encodes the data, so that is cannot be read by anyone other than the secure

server.

3. Data Integrity - this checks the data being transferred to ensure it has not been altered.

3. Delivery Policy

UK purchases are usually received within 2 to 4 working days, although during extremely busy

periods this can extend up to a maximum of 7 working days. We use a courier service to deliver

all our goods, to ensure timely and safe delivery. We can deliver to anywhere in the UK.

If you would like your goods delivered on a specific date we will always try our hardest to meet

your requirements. Please contact us for further information.

All shortages must be reported within 48 hours of receipt of the goods.

Non UK Orders

We currently do not deliver outside the UK.

Carriage and packing cost

There is a carrier charge which includes packing. This is charged at a flat fee of £4.95, except for

orders only containing jewellery, which is a flat fee of £2.95.

Tracking shipments

If you would like to track your order, please call 07910 273706 or email info@solstus.co.uk.

4. Refund / Return Policy

We hope that your order will be just what you wanted but in case it isn’t we are happy to offer you

a 14 day money-back guarantee on all goods.

You may return any unused items in their original packaging within 14 days of the date of

delivery. Please note that it is your responsibility to take care of the products and ensure they are

returned to us safely and in a saleable condition. Once we receive the goods we will process your

refund excluding the delivery charge. We regret that postage & packing are direct costs and

cannot be refunded in all circumstances. Should you wish to return an item please call 07910

273706 to arrange the courier collection.

Should your order arrive damaged or with any discrepencies please notify us within 48 hours of

delivery (info@solstus.co.uk , 07910 273706).

Solstus, Broadway Studios, 28 Tooting High Street, London, SW17 0RG

Tel: 07910 273706 Email: Rowena@solstus.co.uk Website: www. solstus.co.uk

5. Cancellation Policy

All orders are automatically uploaded to our secure merchant processor which incurs fees. If you

cancel your order before it has been shipped, you will be charged a 10% cancellation fee before

credit is issued.

If you cancel your order after it has been shipped, the Product Return Policy Information listed at

the above must be followed. Orders which are refused at delivery will be assessed all of the

applicable fees listed above - including the return fee, our incurred shipping fees and a 15%

restocking fee.

6. Customer Service Contact Information

If you have any enquiries regarding any of these policies, please don’t hesitate to get in touch.

We endeavour to answer all emails within 24 hours. Our phone line (07910 273706) is open from

9am -6pm, seven days a week.

Alternatively you can address any enquiries to:

Rowena Ganguli

Solstus

Broadway Studios

28 Tooting High Street

London

SW17 0RG

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