Solstus Policies
1. Business Description
Solstus is an online store selling home accessories, bags and jewellery made exclusively by
Neko Design.
Neko Design is a team of award-winning young Mexicans who use eco-design to make products
that are exciting and interactive. With objects made from cut-outs of others, recycled materials
and clean processes, the team minimises waste, pollution and the use of virgin materials.
The range combines the best of minimalist design with fun elements of discovery that play tricks
on the mind.
This is the first time Neko Design's products will be available in the UK, and the entire range is
exclusive to Solstus.
2. Privacy Policy
Information Collection and Use
Solstus is the sole owner of the information collected on www.solstus.co.uk. Solstus collects
information from our users at several different points on our Web site. Other than for specific
purposes as agreed with the user such as fulfilling an on-line order the information that is
collected through this site is used for marketing or analysis purposes only.
We do not store your financial details.
Analysis
Information gathered through this web site will be held in a database at our offices and will be
used periodically to assess the success of the web site and the actions generated from the levels
of traffic generated.
When you request a page from the site's web server, the server automatically collects some
information about your system, including your IP address. Solstus collects the minimum
information necessary to ensure our service works.
Enquiry Form
We ask for information from the user on our enquiry form. Information gathered through this form
will be held in a database at our offices and be used periodically to assist in the various marketing
activities of Solstus. We do not currently provide or share your information with other third parties.
Order Form
We ask for information from the user on our order form. As goods are being ordered from our site
the user must give us their name, email and delivery address, along with the requested financial
information, such as the credit card number and associated details or credit account number to
enable us to process the order as requested. This information is used solely for
charging/invoicing and to dispatch the order. If we have difficulties processing or fulfilling an order
these details are used to contact the user.
Solstus, Broadway Studios, 28 Tooting High Street, London, SW17 0RG
Tel: 07910 273706 Email: Rowena@solstus.co.uk Website: www. solstus.co.uk
If you are using this site to order goods or services, certain information is automatically collected
so that an order can be tracked and delivery made to the right user. To aid this order process
'Cookies' may be stored on your computer by the browser. Although you can set your browser to
disable cookies, you might find some site features will not work.
We do not currently provide or share your information with other third parties.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal
information when required by law wherein we have a good-faith belief that such action is
necessary to comply with a current judicial proceeding, a court order or legal process served on
our Web site.
Business Transitions
In the event Solstus goes through a business transition, such as a merger, being acquired by
another company, or selling a portion of its assets, users' personal information will, in most
instances, be part of the assets transferred. If as a result of the business transition, the users'
personally identifiable information will be used in a manner different from that stated at the time of
collection they will be given choice consistent with our notification of changes section.
Links
This Web site may from time to time contain links to other sites. Please be aware that we, Solstus
are not responsible for the privacy practices of such other sites. This privacy statement applies
solely to information collected by this Web site.
Changes to this Statement
Solstus will occasionally update this Privacy Statement to reflect company and customer
feedback. Solstus encourages you to periodically review this Statement to be informed of how
Solstus is protecting your information.
Unsubscribing
We'll remove you from our database of site users and stop sending you information upon request.
Simply send us an email to unsubscribe at this email address: unsubscribe@solstus.co.uk.
Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:
Tel: +44 (0) 7910 273706
Email: info@solstus.co.uk
Solstus
Broadway Studios
28 Tooting High Street
London
SW17 0RG
Secure Transactions
All payments on this site are handled by the Paypal payment gateway which ensures that your
critically sensitive information such as credit card details cannot be read in the event someone
else intercepts it.
This technology uses the following features:
Solstus, Broadway Studios, 28 Tooting High Street, London, SW17 0RG
Tel: 07910 273706 Email: Rowena@solstus.co.uk Website: www. solstus.co.uk
1. Authentification - this assures your browser that your data is being sent to the correct computer
server, and that the server is secure.
2. Encryption - this encodes the data, so that is cannot be read by anyone other than the secure
server.
3. Data Integrity - this checks the data being transferred to ensure it has not been altered.
3. Delivery Policy
UK purchases are usually received within 2 to 4 working days, although during extremely busy
periods this can extend up to a maximum of 7 working days. We use a courier service to deliver
all our goods, to ensure timely and safe delivery. We can deliver to anywhere in the UK.
If you would like your goods delivered on a specific date we will always try our hardest to meet
your requirements. Please contact us for further information.
All shortages must be reported within 48 hours of receipt of the goods.
Non UK Orders
We currently do not deliver outside the UK.
Carriage and packing cost
There is a carrier charge which includes packing. This is charged at a flat fee of £4.95, except for
orders only containing jewellery, which is a flat fee of £2.95.
Tracking shipments
If you would like to track your order, please call 07910 273706 or email info@solstus.co.uk.
4. Refund / Return Policy
We hope that your order will be just what you wanted but in case it isn’t we are happy to offer you
a 14 day money-back guarantee on all goods.
You may return any unused items in their original packaging within 14 days of the date of
delivery. Please note that it is your responsibility to take care of the products and ensure they are
returned to us safely and in a saleable condition. Once we receive the goods we will process your
refund excluding the delivery charge. We regret that postage & packing are direct costs and
cannot be refunded in all circumstances. Should you wish to return an item please call 07910
273706 to arrange the courier collection.
Should your order arrive damaged or with any discrepencies please notify us within 48 hours of
delivery (info@solstus.co.uk , 07910 273706).
Solstus, Broadway Studios, 28 Tooting High Street, London, SW17 0RG
Tel: 07910 273706 Email: Rowena@solstus.co.uk Website: www. solstus.co.uk
5. Cancellation Policy
All orders are automatically uploaded to our secure merchant processor which incurs fees. If you
cancel your order before it has been shipped, you will be charged a 10% cancellation fee before
credit is issued.
If you cancel your order after it has been shipped, the Product Return Policy Information listed at
the above must be followed. Orders which are refused at delivery will be assessed all of the
applicable fees listed above - including the return fee, our incurred shipping fees and a 15%
restocking fee.
6. Customer Service Contact Information
If you have any enquiries regarding any of these policies, please don’t hesitate to get in touch.
We endeavour to answer all emails within 24 hours. Our phone line (07910 273706) is open from
9am -6pm, seven days a week.
Alternatively you can address any enquiries to:
Rowena Ganguli
Solstus
Broadway Studios
28 Tooting High Street
London
SW17 0RG
